Introduction

At DPF Cleaning Centres India, your privacy is important to us. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and manage it.

This policy outlines how your data is processed when you visit https://dpfcleaningcentres.in, contact us through our forms, or engage with us in person. Although India currently does not have a GDPR-equivalent framework in full effect, we adhere to internationally recognised best practices in handling personal information responsibly and ethically.

We may occasionally update this policy. If we make significant changes, we will notify you accordingly.

Who We Are

DPF Cleaning Centres India operates across multiple cities, offering professional Diesel Particulate Filter (DPF) cleaning services. We are powered by Carbon Clean India and equipped with the latest international-grade DPF cleaning technology.

This policy sets out your rights and our obligations when it comes to managing your personal data in the context of our services and website operations.

Why We Collect Your Personal Data

We collect your data for the following purposes:

• To respond to service enquiries and schedule bookings.
• To deliver DPF cleaning services efficiently at our Indian centres.
• To issue quotes, invoices, and service confirmations.
• To comply with lawful requirements, including recordkeeping.
• To improve user experience across our website.
• To share service updates and marketing (where consent is given).

Our Legal Basis and Legitimate Interests

We process your data under legitimate business interests and, where required, based on your consent. Our legitimate interests include:

• Providing efficient and reliable services.
• Managing customer relationships and communication.
• Maintaining operational and service quality.
• Detecting misuse or technical issues.
• Ensuring service follow-up and warranty tracking.

What Personal Data We Collect

Depending on your interaction with us, we may collect:

• Your name, email, and contact number.
• Vehicle information (such as make, model, and registration).
• City or location for appointment scheduling.
• Enquiry or booking details submitted via website forms.
• Technical data such as IP address, browser information, and cookies when you use our website.

How We Use Your Data

We may use your data to:

• Respond to enquiries and confirm bookings.
• Deliver DPF cleaning services at your selected centre.
• Process payments and generate service documentation.
• Communicate important updates or reminders.
• Improve our website performance and customer experience.
• Send marketing communications (with your permission).

Data Retention

We only retain personal data for as long as necessary to:

• Provide and maintain our services.
• Fulfil regulatory and recordkeeping requirements.
• Address service queries and warranties.
• Improve our services and maintain communication history.

When data is no longer needed, it is securely deleted or anonymised.

Sharing Your Data

We do not sell your personal information. Your data may be shared only when required:

• With Carbon Clean India (our technology partner) for service coordination or warranty purposes.
• With IT and digital service providers who help manage our website and forms.
• With regulators or legal bodies if required by Indian law.

All parties are bound by confidentiality and data protection obligations.

International Transfers

Although we operate primarily in India, our website may be hosted on servers located outside the country. We ensure that any international data transfers follow appropriate security protocols in line with global privacy principles.

Your Rights

As part of our commitment to ethical data use, you have the right to:

• Request access to the data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Withdraw consent for marketing or other optional communications.

To exercise your rights, please contact:
Email: info@dpfcleaningcentres.in

We may request identification to verify your request.

Email Marketing

If you subscribe to updates or enquire via our website, you may receive marketing emails from us. These may include offers, service updates, or product news. You can unsubscribe anytime via the link in the email or by contacting us.

We never share your marketing data with external third parties.

Cookies

Our website uses cookies to analyse traffic, improve performance, and enhance your browsing experience. You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.

Complaints

If you believe your data has been handled inappropriately, please contact us first so we can resolve the issue promptly. While there is no formal data protection authority currently enforcing privacy rights in India, we are committed to ethical standards and will address any concern seriously.